← Back to Travyniq Help centre

Travyniq Help

Everything Travyniq does, who it's for, and how to fix things yourself if something isn't right.

1
Sign in once a dayOn a shop PC, tap your name and type your PIN. Anywhere else, use your email and password (managers also type their authenticator code). It lasts on that PC until 7pm.
2
Pick a tileEvery app opens from the Travyniq home page. No extra logins needed.
3
Stuck?Check the 🛠 fixes on the app's card below, then the common fixes further down.

The apps

Tap your role to see what matters to you, or search for anything.

Nothing matches that. Try a different word.

Common fixes

Try these before getting in touch. They fix most problems.

How do I jump between apps quickly?
  1. Click ☰ Apps in the bottom-left corner of any app.
  2. Pick the app you want. It opens straight away, with no need to sign in again.
  3. Click 🏠 Home to go back to the Travyniq home page.
Why do I need to sign in every morning?
  1. For security, Travyniq signs everyone out at 7pm. Each morning, sign in with your own password and code.
  2. Always click Sign out before leaving a shared desk, so nobody else can use your account.
  3. Check your name is showing before using any app. If it is not you, click Sign out.
  4. ODR forgets you when Edge is closed. Just open it again from its Travyniq tile.
A page is blank or stuck loading
  1. Press Ctrl + F5 to reload it properly.
  2. Open the app from its Travyniq tile, not an old bookmark.
  3. Still blank? Close Edge completely (all windows) and open it again.
Stuck on a sign-in screen, or it keeps going round in a circle
  1. On a shop PC, use your name and PIN. You don't need your email, password or authenticator there.
  2. Press Stuck, or not you? Start again under the box. It takes you back to the start.
  3. Says your email isn't verified? Ask Richard, Ryan or Scott to press VERIFY EMAIL next to your name (Admin, then Staff Access).
  4. Typed the authenticator code wrong when setting it up? Just type the next code. The QR code stays the same, so don't scan it again.
It keeps asking for my authenticator code
  1. You should only need it once a day on each PC.
  2. Check the PC's date and time are correct (bottom right of the screen).
  3. Don't use InPrivate windows, as they forget you every time.
My authenticator code says it's wrong
  1. On your phone, set the date and time to Automatic.
  2. Wait for a fresh code and type it straight away.
It says "Locked after 3 wrong tries"
  1. 3 wrong passwords or 3 wrong PINs lock your sign-in, so nobody can keep guessing.
  2. Ask one of the people named on the screen to unlock you. They press Shop PCs, then Unlock next to your name.
  3. Then sign in as normal.
I've forgotten my password
  1. Ask Richard or Kieran for a temporary password. There are no email resets.
  2. Sign in with it, then choose your own new password.
I'm not getting Tannoy or Nudge pop-ups
  1. Open Tannoy and Nudge once on this PC.
  2. Click the padlock left of the web address and set Notifications to Allow.
  3. Check Windows Do not disturb is off (the bell, bottom right).
An app says I don't have access
  1. Some apps are only for certain roles (for example, Passport Manager).
  2. Ask Richard, Ryan or Scott if you need it for your job.
I've lost my phone
  1. On any PC, sign in to Travyniq and tap Change my PIN.
  2. Tap Turn phone PIN off. Your phone can no longer sign in with your PIN.
  3. Or ask Richard, Ryan or Scott to remove it from Shop PCs.
  4. If your authenticator app was on that phone too, ask them to reset it.

Still stuck?

Send Richard, Ryan or Scott a Tannoy message saying:

  • Which app you were in
  • What you clicked
  • What you saw. A screenshot helps: press Windows + Shift + S.
💬 Open Tannoy🏠 Travyniq home